Using JRNI
Appointments
Creating and managing bookings via Call Center
Personal Booking Links
Locating bookings and customers
Resolving conflicting shift patterns
Locations overview
Creating pre and post appointment questions
Changing the staff member or resource on an upcoming booking
Adding attendees to existing and upcoming bookings
Rescheduling and canceling bookings
Blocking out time on the calendar
Creating appointment bookings
Calendar overview
Parent and Child level overview
Using Check In for appointments
Staff
Editing and removing staff members
Configuring availability by method
Creating staff members
Creating and managing staff availability
Creating availability for multi-location staff
Services
Creating and editing Services
Service image requirments
Private services
Categories
Configuring the reservation workflow
Creating service schedules
Resources
Analytics
All Dashboards
Using the Capacity Dashboard
Using the Basic Dashboard
Using the Event Dashboard
Using the Conversion Dashboard
Using the HQ Dashboard
Using the Appointment Dashboard
Using the lead time dashboard
Insight Hub *New*
Creating dashboards
Creating Your First Dashboard - Format Tab Section Overview
Creating Your First Dashboard - Simple Steps
Creating Your First Dashboard - Interactive Elements Overview
Creating Your First Dashboard - Chart Components Overview
Creating Your First Dashboard - Data Tab Overview
Features
The new jrni Insight Hub
Creating your own Reports
Analytics overview
Google Analytics - New Customer Journeys
Setting up KPI targets and alerts
Drilling down into your data
Using Table Calculations
Filtering Dashboard and Report data
Creating and modifying a Dashboard
Sending, scheduling, and downloading Reports/Dashboards
Exploring the library of Dashboards and Reports
Booking journeys
Customer Journey's (Journey Builder)
Journey builder
Link Builder
Multi Service Journeys (Appointments)
How to use iframes
How to deeplink into booking journeys
Direct Links
Customer Journeys
Appointment automation
Queuing
Overview of the Concierge page
Setting up a virtual queue
Overview of JRNI Virtual Queuing
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Events setup and config
Event journeys
Events Staff Experience
Events Bulk Import
*New* Event landing page builder
Branding
Business info
How to translate your content
Account Settings & Administration
Understanding user roles and permissions
How to reset or update your JRNI password
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Add BookingBug updates to Chatter
Set up a booking journey in Salesforce
Manage user permissions and profiles
Use Studio inside Salesforce
Standard and Custom object mapping
Link JRNI staff to Salesforce users
Map customers, appointments and events
Set up the data sync
Integrating with Yext for JRNI Appointments
Release notes
Upcoming Release - April 2026
Release Notes - March 2026
(December - January 2026)
V8.21-V.8.21.2 (November 2025)
V.8.19-V.8.21 (October 2025)
V.8.17-V.8.18 (September 2025)
V8.15-V.8.16 (August 2025)
V.8.12 - V8.14 (July 2025)
V.8.11 (June 2025)
V8.10.1-V.8. (May 2025)
V8.10 - V8.11 (March 2025)
V8.8 - V.8.9 (February 2025)
V8.6 - V8.7 (January 2025)
V8.30 -V8.40 (November 2024)
V8.50 (December 2024)
V8.20 (October 2024)
V8.00-V8.10 (September 2024)
V7.55-V7.57 (August 2024)
V7.54 - V7.55 (July 2024)
V7.52-V7.53 (June 2024)
V7.49-V.51(May 2024)
V.7.47-V.7.48 (April 2024)
V.7.46 - V7.47 (March 2024)
V.7.45 (February 2024)
V7.42 - V.7.44 (January 2024)
V7.41.0 (Dec 14 2023)
V7.40.0 (December 11 2023)
V7.39.0 (December 1 2023)
V7.38.0 (November 20 2023)
V7.37.0 (Nov 7 2023)
V7.36.0 (Oct 30 2023)
V7.35.0 (Oct 18 2023)
V7.34.0 (Oct 13 2023)
V7.33.0 (Sep 28 2023)
V7.32.0 (Sep 28 2023)
V7.31.0 (Sep 20 2023)
V7.30.0 (Sep 20 2023)
V7.29.0 (Sep 7 2023)
V7.28.0 (Aug 29 2023)
V7.27.0 (Aug 29 2023)
V7.26.0 (Aug 20 2023)
V7.25.0 (Aug 9 2023)
V7.24.0 (Aug 9 2023)
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.1.0 (March 6 2023)
V7.2.0 (March 8 2023)
V7.0.0 (February 9 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
- All Categories
- Release notes
- Upcoming Release - April 2026
Upcoming Release - April 2026
Updated
by JRNI
New Features & Enhancements
UTM Campaign Tracking
Understanding where your bookings come from has never been easier. Whether you’re measuring the impact of a marketing campaign or tracking whether bookings are coming from staff or customers, you now have full visibility into the source of every booking, helping you make smarter decisions about where to focus your efforts.
Maximum Search Radius for Location Search
A new maximum search radius setting is now available on the service configuration page in Studio. When configured, customers searching for a location will only see results within the defined distance, improving the relevance of location search results.
Security & Administration
Event Landing Page Branding Security
Security improvements have been made to the Event Landing Page builder and branding configuration to restrict unauthorised modifications to page templates and branding assets.
reCAPTCHA v3 Extended Coverage
reCAPTCHA v3 tracking has been extended across all pages in the Adaptable Journey to strengthen protection against automated bot activity.
Bug Fixes
Platform API
- Appointment time rounding: Fixed an issue where appointment times were being incorrectly rounded down to the nearest hour.
- Schedule name length: Fixed a 500 error occurring when a schedule name exceeded the maximum allowed characterlength.
- Guests API: Fixed an error when processing array-type fields in the guests API.
- Phone sanitisation: Fixed phone number sanitisation in the proxy not being applied consistently across all configuration types.
- Coupon per-person limit: Fixed an issue where the coupon per-person usage limit was incorrectly counting cancelled bookings.
- Buffer overlap blocking reschedule: Fixed a bug where buffer time was incorrectly flagged as overlapping, preventing valid appointment reschedules.
- Staff location assignment:Fixed an issue where assigning a staff member to a location was incorrectly adding ancestor company records.
- Resource ID on booking amendment: Fixed an issue where amending a booking’s resource ignored the top-level resource ID value.
- Serving staff not released: Fixed an issue where serving staff remained locked to a booking after cancellation or member deletion.
- Owner Amend emails: Fixed spurious Owner Amend notification emails being sent for multi-staff bookings when no relevant change had occurred.
- Member email change sync: Fixed an issue where an admin-initiated email address change was not syncing to the Login service.
- user_plus schedule permissions: Fixed an issue where user_plus users were not authorised to update person schedules as expected.
Studio
- Calendar slot error handling: Fixed an issue where selecting a calendar event threw an error when the slot API returned a error response.
- Drag-and-drop reschedule: Fixed a stale resource ID being used when rescheduling appointments via calendar drag-and-drop.
- Embedded guest list layout: Fixed scroll, shadow, and layout issues in the embedded guest list view.
Customer Journey
- Map pins on mobile: Fixed map pins not rendering correctly in the mobile view of the location search page.
- GA4 event tracking: Fixed GA4 events not firing correctly in certain booking journey scenarios.
- Summary page pricing: Fixed an issue with pricing not displaying correctly on the booking summary page.
Event Journey
- Invitation link loading: Fixed a brief flash of an error screen appearing when loading an event invitation link.
Kiosk
- Connectivity detection after sleep/wake: Fixed an issue where the Kiosk failed to correctly detect network connectivity after a device sleep or wake cycle.