Virtual Queuing
Overview of JRNI Virtual Queuing
Learn how JRNI Virtual Queuing empowers staff to provide a superior waiting experience, while making queuing easy and painless for your customers.
Setting up a virtual queue
Ready to start managing customer queues and reducing wait times? This article walks you through creating your first virtual queue.
Overview of the Concierge page
Concierge is a visitor management system that has been designed to enable simple and efficient queue management, as part of JRNI Virtual Queuing.
Setting up and managing a display board
Display boards are customer-facing and show current queuing customers. They show which customers are being served, queueing waiting to be seen, and how long the approximate wait time is.
Managing live queues via the Concierge page
The Concierge page is the central hub of JRNI Virtual Queuing, where staff can manage one or more live queues. This article walks through each step of managing a live queue.
How customers can join a live queue
While staff manage virtual queuing through JRNI Studio, see how your customers can join a queue and track their wait time.
