How customers can join a live queue

Customers can be added to queues by staff members via the Concierge page. Alternatively, if enabled on your JRNI account, customers can also join queues themselves, virtually, via the customer booking journey. 

A typical customer booking journey with queuing configured will allow the customer to join a queue after selecting a location and/or service. Before deciding to join a queue, the customer can see the expected wait time. Example below:

Join a queue from the customer booking journey

Once the customer has selected Join the queue and entered any required details, they will be presented with a confirmation page, similar to the example below:

Live queue confirmation page

From the confirmation page, the customer can track their position in the queue without having to stand in line. The reference number noted also feeds through to the Concierge page, so that staff can keep track of them in the queue, too.

Alternatively, if the customer has joined a queue and is waiting in a physical store/branch, with the display board available they can track their position live on-screen. Visit our guide on setting up and managing a display board to learn more.

Still have questions?

If you have any further questions about the queue experience for your customers, please contact JRNI Customer Support, who will be happy to help.

How did we do?

Setting up a virtual queue

Overview of JRNI Virtual Queuing