Using JRNI
Appointments
Calendar overview
Creating appointment bookings
Locating bookings and customers
Blocking out time on the calendar
Rescheduling and canceling bookings
Adding attendees to existing and upcoming bookings
Changing the staff member or resource on an upcoming booking
Creating pre and post appointment questions
Using Check In for appointments
Creating and managing bookings via Call Center
Parent and Child level overview
Locations overview
Resolving conflicting shift patterns
Staff
Creating staff members
Editing and removing staff members
Creating availability for multi-location staff
Creating and managing staff availability
Services
Resources
Analytics
Analytics overview
Using the Basic Dashboard
Using the HQ Dashboard
Using the Appointment Dashboard
Using the Event Dashboard
Using the Conversion Dashboard
Using the Capacity Dashboard
Exploring the library of Dashboards and Reports
Sending, scheduling, and downloading Reports/Dashboards
Creating and modifying a Dashboard
Creating your own Reports
Setting up KPI targets and alerts
Filtering Dashboard and Report data
Using Table Calculations
Drilling down into your data
Virtual Queuing
Overview of JRNI Virtual Queuing
Setting up a virtual queue
Overview of the Concierge page
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Booking journeys
How to translate your content
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Set up the data sync
Map customers, appointments and events
Link JRNI staff to Salesforce users
Standard and Custom object mapping
Use Studio inside Salesforce
Manage user permissions and profiles
Set up a booking journey in Salesforce
Add BookingBug updates to Chatter
Integrating with Yext for JRNI Appointments
Account Settings & Administration
- All Categories
- Using JRNI
- Virtual Queuing
- How customers can join a live queue
How customers can join a live queue
Updated
by Tara
Customers can be added to queues by staff members via the Concierge page. Alternatively, if enabled on your JRNI account, customers can also join queues themselves, virtually, via the customer booking journey.
A typical customer booking journey with queuing configured will allow the customer to join a queue after selecting a location and/or service. Before deciding to join a queue, the customer can see the expected wait time. Example below:
Once the customer has selected Join the queue and entered any required details, they will be presented with a confirmation page, similar to the example below:
From the confirmation page, the customer can track their position in the queue without having to stand in line. The reference number noted also feeds through to the Concierge page, so that staff can keep track of them in the queue, too.
Alternatively, if the customer has joined a queue and is waiting in a physical store/branch, with the display board available they can track their position live on-screen. Visit our guide on setting up and managing a display board to learn more.
Still have questions?
If you have any further questions about the queue experience for your customers, please contact JRNI Customer Support, who will be happy to help.