Using JRNI
Appointments
Creating and managing bookings via Call Center
Personal Booking Links
Locating bookings and customers
Resolving conflicting shift patterns
Locations overview
Creating pre and post appointment questions
Changing the staff member or resource on an upcoming booking
Adding attendees to existing and upcoming bookings
Rescheduling and canceling bookings
Blocking out time on the calendar
Creating appointment bookings
Calendar overview
Parent and Child level overview
Using Check In for appointments
Staff
Editing and removing staff members
Configuring availability by method
Creating staff members
Creating and managing staff availability
Creating availability for multi-location staff
Services
Creating and editing Services
Private services
Categories
Configuring the reservation workflow
Creating service schedules
Resources
Analytics
Creating your own Reports
Analytics overview
Google Analytics - New Customer Journeys
Using the lead time dashboard
Using the Appointment Dashboard
Using the HQ Dashboard
Setting up KPI targets and alerts
Drilling down into your data
Using Table Calculations
Filtering Dashboard and Report data
Creating and modifying a Dashboard
Sending, scheduling, and downloading Reports/Dashboards
Exploring the library of Dashboards and Reports
Using the Conversion Dashboard
Using the Event Dashboard
Using the Basic Dashboard
Using the Capacity Dashboard
Booking journeys
Multi Service Journeys (Appointments)
How to use iframes
How to deeplink into booking journeys
Direct Links
*New* Journey builder
*New* Customer Journeys
Customer Journeys
Appointment automation
Queuing
Overview of the Concierge page
Setting up a virtual queue
Overview of JRNI Virtual Queuing
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Events setup and config
Event journeys
Events Staff Experience
Events Bulk Import
*New* Event landing page builder
Branding
Business info
How to translate your content
Account Settings & Administration
Understanding user roles and permissions
How to reset or update your JRNI password
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Add BookingBug updates to Chatter
Set up a booking journey in Salesforce
Manage user permissions and profiles
Use Studio inside Salesforce
Standard and Custom object mapping
Link JRNI staff to Salesforce users
Map customers, appointments and events
Set up the data sync
Integrating with Yext for JRNI Appointments
Release notes
V8.10 - V8.11 (March 2025)
V8.8 - V.8.9 (February 2025)
V8.6 - V8.7 (January 2025)
V8.30 -V8.40 (November 2024)
V8.50 (December 2024)
V8.20 (October 2024)
V8.00-V8.10 (September 2024)
V7.55-V7.57 (August 2024)
V7.54 - V7.55 (July 2024)
V7.52-V7.53 (June 2024)
V7.49-V.51(May 2024)
V.7.47-V.7.48 (April 2024)
V.7.46 - V7.47 (March 2024)
V.7.45 (February 2024)
V7.42 - V.7.44 (January 2024)
V7.41.0 (Dec 14 2023)
V7.40.0 (December 11 2023)
V7.39.0 (December 1 2023)
V7.38.0 (November 20 2023)
V7.37.0 (Nov 7 2023)
V7.36.0 (Oct 30 2023)
V7.35.0 (Oct 18 2023)
V7.34.0 (Oct 13 2023)
V7.33.0 (Sep 28 2023)
V7.32.0 (Sep 28 2023)
V7.31.0 (Sep 20 2023)
V7.30.0 (Sep 20 2023)
V7.29.0 (Sep 7 2023)
V7.28.0 (Aug 29 2023)
V7.27.0 (Aug 29 2023)
V7.26.0 (Aug 20 2023)
V7.25.0 (Aug 9 2023)
V7.24.0 (Aug 9 2023)
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.1.0 (March 6 2023)
V7.2.0 (March 8 2023)
V7.0.0 (February 9 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
Table of Contents
- All Categories
- Connectors & API
- Video
- Integrating with 24sessions
Integrating with 24sessions
JRNI’s integration with 24sessions makes it easy to deliver virtual bookings that can be just as impactful as any in-person ones. By leveraging the 24sessions secure video calling and co-browsing offerings, you can concentrate on maintaining a meaningful and interactive customer experience.
Requirements
To use this integration you will need:
- JRNI “Owner” or “Admin” user access and permissions
- Your 24sessions sandbox environment
- Your 24sessions client ID (or “Secret”)
To initiate the integration please contact your JRNI Customer Success Manager.
How does it work?
The 24sessions integration is unidirectional, which means that JRNI feeds booking information to your 24sessions account, but 24sessions does not feed booking information back to JRNI.
There are 3 core booking functions that can be performed in JRNI, that will reflect in 24sessions; creating a booking, rescheduling a booking, and canceling a booking.
New bookings
New bookings that are created via JRNI will be reflected in 24sessions. Staff can join via the booking in JRNI or 24sessions, and their customers can join via the URL provided in their booking confirmation email.
Visit our guide for more information on creating a booking in JRNI Studio.
Rescheduled bookings
After a booking is moved to a different date and time and/or staff member via JRNI, the original booking in 24sessions will be deleted and replaced with the updated booking.
Visit our guide for more information on rescheduling a booking in JRNI Studio.
Canceled bookings
After a booking is canceled via JRNI (by the staff member or customer) the booking in 24sessions is updated with one of the following statuses: “canceled_guest” or “canceled_user”, depending on whether the customer (“guest”) or staff member (“user”) canceled the booking.
Visit our guide for more information on canceling a booking in JRNI Studio.
Attending bookings
Meetings can be joined at any time after they have been created, and up to 3 hours after the logged meeting time, after which the meeting expires (and can no longer be joined).
When you (the staff/meeting host) are ready to join the call, follow the steps below:
- Log into JRNI at the location of the booking.
- Locate the booking from the search bar or the calendar.
- Select the Join Meeting button on the booking, followed by Join Meeting again on the next screen.
- If you are not already logged into your 24sessions account, you will be asked to log in at this point.
- Once you have logged in (or if already logged in) you will be taken to the device check page (as below).
- Here, you can set your microphone and camera preferences, and perform any tests before starting and entering the meeting room. When ready, select the Start The Meeting button to enter.
- Upon entering the meeting room, you will see:
- The screen where your customers initials will be displayed (exemplified as "JS" below), or their camera view (if they have enabled their camera).
- Your (the host's) initials and camera view (if switched on) on the right. Including additional settings.
- The 24sessions meeting controls.
- To end the meeting, select the End call icon from the bottom right corner.
Completing/Ending bookings
Once a meeting has been joined by both parties, it is considered ‘complete’ in 24sessions and cannot be re-joined once ended by the host.
Adding new staff to JRNI
The integration uses the matching email address of the staff member in both JRNI and 24sessions to assign bookings to the relevant person/staff. Therefore, it’s important that each time a new staff member is added to your JRNI account, that their email address added is identical to that of their 24sessions email address.
Adding new services to JRNI
Currently, the integration with 24sessions requires additional steps to sync your JRNI services and 24sessions account. Though we are looking to streamline the process even further, this helps to ensure your integration is maintained and future services added are connected to your 24sessions account as expected.
FAQs and troubleshooting
Are JRNI booking notifications available with the 24sessions integration enabled?
Yes! Currently, only standard JRNI email notifications are available.
Still have questions?
If you have any further questions about the 24sessions integration, please contact JRNI Customer Support, who will be happy to help.