Creating and managing bookings via Call Center

Personal Booking Links

Locating bookings and customers

Resolving conflicting shift patterns

Locations overview

Creating pre and post appointment questions

Changing the staff member or resource on an upcoming booking

Adding attendees to existing and upcoming bookings

Rescheduling and canceling bookings

Blocking out time on the calendar

Creating appointment bookings

Calendar overview

Parent and Child level overview

Using Check In for appointments

Editing and removing staff members

Configuring availability by method

Creating staff members

Creating and managing staff availability

Creating availability for multi-location staff

Creating and editing Services

Private services

Adding attendees to existing and upcoming bookings

Add attendees to a new booking
- Search for an existing customer
- Create new customer
Add attendees to an existing booking
Related articles
Still have questions?

You may wish to add additional attendees to a new or future booking. With JRNI Appointments, you can add additional attendees when creating a booking or when a booking has already been created.

Add attendees to a new booking

You can create a new booking by selecting New Booking on the calendar page or by selecting a time slot on the calendar.

Create a new booking as you would normally. At the third step in the process, you will get to the Select attendee(s) section.

Tip: For more information on creating bookings, refer to the Creating appointment bookings article.

Whichever customer is added first will automatically become the primary attendee for that booking. You can change this if you need to using the Make primary option within the window.

Note: Primary attendees can only be set when creating a booking. They will receive the booking confirmation and will have a customer record created for them if they are not already an existing customer.

You have the option to Search for an existing customer or Create new customer when adding an attendee.

Search for an existing customer

Search for the existing customer by entering their name into the search bar. Once you have found the customer you can select their name and they will automatically be moved into the Attendee(s) section.

Create new customer

If a customer does not already exist within the database, you will need to select Create new customer. This can be found on the right hand side of the Select attendee(s) screen.

Once you select Create new customer, you will be shown some creation fields that you will fill with the customer’s information and once completed you select Save and add which will add them to the list of attendees.

Note: You must check the consent box at the bottom of the creation fields in order to proceed. This allows you to use their data and then search for them as an existing customer in the future.

Add attendees to an existing booking

You may wish to add attendees to a booking that already exists within the calendar. Please follow the steps below to find out how.

Log into your JRNI account and select a child location.
Navigate to Home > Calendar.
Using either the staff, resource, or agenda tab, find the appointment you would like to add an attendee to.
Select the appointment and select View booking.

Agenda view

Calendar view (staff or resource tabs)

Next locate and select the Attendees tab within the booking profile.
Scroll to the bottom and select Add attendee.
Fill out the attendee’s details (name, email, and phone number).
Select Add, and the new attendee will appear within the booking profile.

Note: Additional attendees do not receive email notifications about the booking and their details will not be saved within JRNI for use in future bookings.

Still have questions?

If you have any further questions about adding attendees to existing and upcoming bookings, please contact JRNI Customer Support, who will be happy to help.

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