Using JRNI
Appointments
Creating and managing bookings via Call Center
Personal Booking Links
Locating bookings and customers
Resolving conflicting shift patterns
Locations overview
Creating pre and post appointment questions
Changing the staff member or resource on an upcoming booking
Adding attendees to existing and upcoming bookings
Rescheduling and canceling bookings
Blocking out time on the calendar
Creating appointment bookings
Calendar overview
Parent and Child level overview
Using Check In for appointments
Staff
Editing and removing staff members
Configuring availability by method
Creating staff members
Creating and managing staff availability
Creating availability for multi-location staff
Services
Creating and editing Services
Private services
Categories
Configuring the reservation workflow
Creating service schedules
Resources
Analytics
Google Analytics - New Customer Journeys
Using the lead time dashboard
Using the Appointment Dashboard
Using the HQ Dashboard
Setting up KPI targets and alerts
Drilling down into your data
Using Table Calculations
Filtering Dashboard and Report data
Creating your own Reports
Creating and modifying a Dashboard
Sending, scheduling, and downloading Reports/Dashboards
Exploring the library of Dashboards and Reports
Using the Conversion Dashboard
Analytics overview
Using the Event Dashboard
Using the Basic Dashboard
Using the Capacity Dashboard
Booking journeys
How to deeplink into booking journeys
How to use iframes
Direct Links
*New* Journey builder
*New* Customer Journeys
Customer Journeys
Appointment automation
Queuing
Overview of the Concierge page
Setting up a virtual queue
Overview of JRNI Virtual Queuing
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Events setup and config
Event journeys
Events Staff Experience
Events Bulk Import
*New* Event landing page builder
Branding
How to translate your content
Account Settings & Administration
Understanding user roles and permissions
How to reset or update your JRNI password
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Add BookingBug updates to Chatter
Set up a booking journey in Salesforce
Manage user permissions and profiles
Use Studio inside Salesforce
Standard and Custom object mapping
Link JRNI staff to Salesforce users
Map customers, appointments and events
Set up the data sync
Integrating with Yext for JRNI Appointments
Release notes
V8.20 (October 2024)
V8.00-V8.10 (September 2024)
V7.55-V7.57 (August 2024)
V7.54 - V7.55 (July 2024)
V7.52-V7.53 (June 2024)
V7.49-V.51(May 2024)
V.7.47-V.7.48 (April 2024)
V.7.46 - V7.47 (March 2024)
V.7.45 (February 2024)
V7.42 - V.7.44 (January 2024)
V7.41.0 (Dec 14 2023)
V7.40.0 (December 11 2023)
V7.39.0 (December 1 2023)
V7.38.0 (November 20 2023)
V7.37.0 (Nov 7 2023)
V7.36.0 (Oct 30 2023)
V7.35.0 (Oct 18 2023)
V7.34.0 (Oct 13 2023)
V7.33.0 (Sep 28 2023)
V7.32.0 (Sep 28 2023)
V7.31.0 (Sep 20 2023)
V7.30.0 (Sep 20 2023)
V7.29.0 (Sep 7 2023)
V7.28.0 (Aug 29 2023)
V7.27.0 (Aug 29 2023)
V7.26.0 (Aug 20 2023)
V7.25.0 (Aug 9 2023)
V7.24.0 (Aug 9 2023)
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.1.0 (March 6 2023)
V7.2.0 (March 8 2023)
V7.0.0 (February 9 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
- All Categories
- Release notes
- V7.55-V7.57 (August 2024)
V7.55-V7.57 (August 2024)
Updated by JRNI
JRNI Release Notes v7.5 - V7.5Β August 2024
πNew: Private services
Private/VIP services are exclusive services that are not visible on the general customer journeys, catering to the needs of high-value buyers & clients.
A new "Visibility Type" setting was added to a service profile, allowing to set whether a service should be set to be public or private (with or without display on personal bookings links). A service can also be set to disabled which then fully disables it from any booking via any route.
Private services can be booked by sharing a direct link for the service with selected customers, via the admin booking journey, call center journeys (where they are marked as private). They can also be added to events or queues.
Read more about the feature and how to enable/migrate here.
πNew: Capacity reporting for resources
Our analytics now also provides you data around the use of resources. View your most booked resource, check resource utilisation and compare it with previous timeframes to better plan out demand and optimise your workforce.
βοΈ Fixes
Platform
- Added dynamic translation support in new event search APIs
- Properly cleared the users ESS record after disable/delete using the importer
- Set locale in purchase & dev public api
- Fixed a bug where Google maps did not load on the company edit classic page
- Fixed a bug where emails diplayed/contained a "liquid error"
- Other bug fixes & general improvements to api response times
Studio
- Added a setting to the journey builder that allows admins to decide if the appointment can only be rescheduled with the same staff or any staff
- Fixed a bug where some images were not displaying correctly in the journey builder
- Made an update so that changes made to Phone, Address and Email toggles in the journey builder (personal details step) are also reflected in the in-app review panel
Customer journeys
- Hide logo and default header/footer when using the journeys in an iframe
Events
- For recurring events: Added an info flag to point users to select the right occurance, to avoid them viewing or edit the event on the wrong date
- Supporting recurring events in event chain api
- We now support different language selection (based on purchased language) in the events journeys, displaying a language picker dropdown and detecting the browser locale for the inital language selection
- Fixed an issue where parent event group images were not showing on booking and confirmation page
- You are now able to create recurring events of all types using the bulk importer
Queuing
- Added a sequential number appended to the reference of a queue which should increases with each new customer joining the queue, starting from 1. So that customers can easily track their position in the queue, improving their queue experience
- Any notes added when adding the customer to the Queue are now visible on the Concierge UI when a customer is being served. All staff can easily see any notes and prepare for the appointment accordingly