Using JRNI
Appointments
Calendar overview
Creating appointment bookings
Locating bookings and customers
Blocking out time on the calendar
Rescheduling and canceling bookings
Adding attendees to existing and upcoming bookings
Changing the staff member or resource on an upcoming booking
Creating pre and post appointment questions
Using Check In for appointments
Creating and managing bookings via Call Center
Parent and Child level overview
Locations overview
Personal Booking Links
Resolving conflicting shift patterns
Staff
Creating staff members
Editing and removing staff members
Creating availability for multi-location staff
Creating and managing staff availability
Configuring availability by method
Services
Creating and editing Services
Configuring the reservation workflow
Categories
Creating service schedules
Resources
Analytics
Analytics overview
Using the Basic Dashboard
Using the HQ Dashboard
Using the Appointment Dashboard
Using the Event Dashboard
Using the Conversion Dashboard
Using the Capacity Dashboard
Exploring the library of Dashboards and Reports
Sending, scheduling, and downloading Reports/Dashboards
Creating and modifying a Dashboard
Creating your own Reports
Setting up KPI targets and alerts
Filtering Dashboard and Report data
Using Table Calculations
Drilling down into your data
Google Analytics - New Customer Journeys
Using the lead time dashboard
Booking journeys
Appointment automation
Virtual Queuing
Overview of JRNI Virtual Queuing
Setting up a virtual queue
Overview of the Concierge page
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Branding
How to translate your content
Account Settings & Administration
How to reset or update your JRNI password
Understanding user roles and permissions
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Set up the data sync
Map customers, appointments and events
Link JRNI staff to Salesforce users
Standard and Custom object mapping
Use Studio inside Salesforce
Manage user permissions and profiles
Set up a booking journey in Salesforce
Add BookingBug updates to Chatter
Integrating with Yext for JRNI Appointments
Release notes
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
V7.2.0 (March 8 2023)
V7.1.0 (March 6 2023)
V7.0.0 (February 9 2023)
- All Categories
- Release notes
- V7.16.0 (June 8 2023)
V7.16.0 (June 8 2023)
Updated
by Ticket
JRNI Release Notes v7.16.0 - 8th June 2023
We are thrilled to announce our latest product update, the new and improved Customer Journey and a brand new Journey Builder! It is designed to streamline the customer booking experience and give you even greater control, allowing you to create booking journeys tailored to your specific needs. To enable the new Customer Journey and Journey Builder, or for more information, please reach contact your Customer Success Manager or email csmteam@jrni.com.
New Customer Journey
We have modernized the look and feel of the booking experience, with a focus on enhancing the user experience. This means your customers will enjoy an even more intuitive, user-friendly and streamlined experience when making their bookings.
Journey Builder
Imagine having the ability to tailor your customer journeys according to your unique requirements. With Journey Builder, you now have the power to control the flow, functionality, and look and feel of the booking experience. Whether it’s customising the booking steps, custom text or progress bar, the Journey Builder allows you to create a booking experience that is tailored to your needs.
Branding Themes
We understand the importance of maintaining a consistent brand image throughout every customer touchpoint. That’s why we’ve introduced Branding Themes alongside the Journey Builder. This exciting feature empowers you to design and apply your own branding themes, including colours, buttons, fonts and other visual elements to the new customer journey. You can effortlessly align your booking experience with your brand’s unique style, ensuring a seamless customer journey from start to finish.
New Features
New Customer Journey Builder and Branding Theme Builder
We’ve made some UX improvements to the new builders, including:
- Text wrapping on cards
- Ux copies and dialogues and spelling updates
- An issue where a loading spinner on a button kept spinning
Fixes
Platform
- Fixed an issue where some API endpoints had high return times
- Fixed an issue where users are not able to change the category of the service from any category to "none"
- Fixed an issue for a customer where schedule import issues from Kiran to JRNI, caused a lack of availability for JRNI appointments due to failure to load the schedules via the JRNI importer
- Fixed an issue for a customer, where deleting a staff member who was created at a child location would disrupt their customer booking FE journey
- Fixed an issue for a customer where the date and time of an appointment, where not shown correctly on their email and sms notification templates
- Fixed an issue where OAuth & Elastic search were failing
- We removed Salesforce V1
- Updated the JRNI Backend App and any Extensibility Apps to be able to facilitate nodejs14