Using JRNI
Appointments
Creating and managing bookings via Call Center
Personal Booking Links
Locating bookings and customers
Resolving conflicting shift patterns
Locations overview
Creating pre and post appointment questions
Changing the staff member or resource on an upcoming booking
Adding attendees to existing and upcoming bookings
Rescheduling and canceling bookings
Blocking out time on the calendar
Creating appointment bookings
Calendar overview
Parent and Child level overview
Using Check In for appointments
Staff
Editing and removing staff members
Configuring availability by method
Creating staff members
Creating and managing staff availability
Creating availability for multi-location staff
Services
Creating and editing Services
Private services
Categories
Configuring the reservation workflow
Creating service schedules
Resources
Analytics
Creating your own Reports
Analytics overview
Google Analytics - New Customer Journeys
Using the lead time dashboard
Using the Appointment Dashboard
Using the HQ Dashboard
Setting up KPI targets and alerts
Drilling down into your data
Using Table Calculations
Filtering Dashboard and Report data
Creating and modifying a Dashboard
Sending, scheduling, and downloading Reports/Dashboards
Exploring the library of Dashboards and Reports
Using the Conversion Dashboard
Using the Event Dashboard
Using the Basic Dashboard
Using the Capacity Dashboard
Booking journeys
Multi Service Journeys (Appointments)
How to use iframes
How to deeplink into booking journeys
Direct Links
*New* Journey builder
*New* Customer Journeys
Customer Journeys
Appointment automation
Queuing
Overview of the Concierge page
Setting up a virtual queue
Overview of JRNI Virtual Queuing
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Events setup and config
Event journeys
Events Staff Experience
Events Bulk Import
*New* Event landing page builder
Branding
Business info
How to translate your content
Account Settings & Administration
Understanding user roles and permissions
How to reset or update your JRNI password
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Add BookingBug updates to Chatter
Set up a booking journey in Salesforce
Manage user permissions and profiles
Use Studio inside Salesforce
Standard and Custom object mapping
Link JRNI staff to Salesforce users
Map customers, appointments and events
Set up the data sync
Integrating with Yext for JRNI Appointments
Release notes
V8.10 - V8.11 (March 2025)
V8.8 - V.8.9 (February 2025)
V8.6 - V8.7 (January 2025)
V8.30 -V8.40 (November 2024)
V8.50 (December 2024)
V8.20 (October 2024)
V8.00-V8.10 (September 2024)
V7.55-V7.57 (August 2024)
V7.54 - V7.55 (July 2024)
V7.52-V7.53 (June 2024)
V7.49-V.51(May 2024)
V.7.47-V.7.48 (April 2024)
V.7.46 - V7.47 (March 2024)
V.7.45 (February 2024)
V7.42 - V.7.44 (January 2024)
V7.41.0 (Dec 14 2023)
V7.40.0 (December 11 2023)
V7.39.0 (December 1 2023)
V7.38.0 (November 20 2023)
V7.37.0 (Nov 7 2023)
V7.36.0 (Oct 30 2023)
V7.35.0 (Oct 18 2023)
V7.34.0 (Oct 13 2023)
V7.33.0 (Sep 28 2023)
V7.32.0 (Sep 28 2023)
V7.31.0 (Sep 20 2023)
V7.30.0 (Sep 20 2023)
V7.29.0 (Sep 7 2023)
V7.28.0 (Aug 29 2023)
V7.27.0 (Aug 29 2023)
V7.26.0 (Aug 20 2023)
V7.25.0 (Aug 9 2023)
V7.24.0 (Aug 9 2023)
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.1.0 (March 6 2023)
V7.2.0 (March 8 2023)
V7.0.0 (February 9 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
- All Categories
- Release notes
- V8.10 - V8.11 (March 2025)
V8.10 - V8.11 (March 2025)
Updated
by JRNI
JRNI Release Notes V8.10-V8.11 March 2025
Platform
- Continuously working on improving the Gcal Sync
- Changed the due time calculation for Queuing to not consider the staff who are in the meet and greet section
- Did some work to de-associate a service from child queues when the service is updated to an" appointment-only" service at the parent
- Made sure that every role has the right permissions on the "edit queue" API
- Support of queue schedules
- API performance improvements
- Improved import monitoring
Customer Journey
New: Multi Service Customer Journeys
Multi-Service Bookings allows customers to book multiple appointments at one location in a single journey without needing to start over for each booking.
Studio
New: Closed days
You can now easily block staff and resources in advance for holidays, emergency closures or any other type of closure to improve scheduling efficiency. This can be set up on parent level and is a huge time saver! Alongside this new feature we have also updated the business info section with an improved UI and usability.
- Added custom text support in the journey builder for the new text fields related to the new payment flow that we released in the previous release
- Added a new setting to the location step in the journey builder. This is to give customers the flexibility to choose between infinite scroll and a "load more"results button of the list of location results
- Did some work to increase security and prevent cross-site scripting
- We are now supporting an audit history for externally created blocks , giving users the ability to fully view any information/action/changes tied to that block
Queuing
New: Automated Queue Schedules
Simplify queue management with automated scheduling for opening and closing hours, ensuring smooth operations and improved efficiency.
- We are now redirecting a user to the queue list page if the queue they are trying to join is not found (instead of just returning a 404 error)
- Did some work to show a more accurate error message, when selecting the am/pm toggle incorrectly
- Fixed a visual defect for the queuing staff popover
_______________________________________________________
🔍👀Coming soon (Sneak Peak)
Here’s a quick look at what we’re currently working on for next month's upcoming release. Please note these features are in development and subject to change.
- Events bulk importer
The Events Bulk Importer allows you to quickly upload and manage multiple events in one go, saving time and reducing manual data entry. Whether you're launching seasonal campaigns or updating recurring events, this tool simplifies the process—making it easier to scale and maintain consistency across your setup. - Google Meet integration
With Google Meet integration, virtual meetings are automatically created and linked to bookings—no need to manually generate meeting links. This ensures a smooth experience for both staff and customers, reduces setup time, and helps avoid errors or missed meetings.