Using JRNI
Appointments
Creating and managing bookings via Call Center
Personal Booking Links
Locating bookings and customers
Resolving conflicting shift patterns
Locations overview
Creating pre and post appointment questions
Changing the staff member or resource on an upcoming booking
Adding attendees to existing and upcoming bookings
Rescheduling and canceling bookings
Blocking out time on the calendar
Creating appointment bookings
Calendar overview
Parent and Child level overview
Using Check In for appointments
Staff
Editing and removing staff members
Configuring availability by method
Creating staff members
Creating and managing staff availability
Creating availability for multi-location staff
Services
Creating and editing Services
Private services
Categories
Configuring the reservation workflow
Creating service schedules
Resources
Analytics
All Dashboards
Using the Capacity Dashboard
Using the Basic Dashboard
Using the Event Dashboard
Using the Conversion Dashboard
Using the HQ Dashboard
Using the Appointment Dashboard
Using the lead time dashboard
Insight Hub *New*
Creating dashboards
Creating Your First Dashboard - Format Tab Section Overview
Creating Your First Dashboard - Simple Steps
Creating Your First Dashboard - Interactive Elements Overview
Creating Your First Dashboard - Chart Components Overview
Creating Your First Dashboard - Data Tab Overview
Features
The new jrni Insight Hub
Creating your own Reports
Analytics overview
Google Analytics - New Customer Journeys
Setting up KPI targets and alerts
Drilling down into your data
Using Table Calculations
Filtering Dashboard and Report data
Creating and modifying a Dashboard
Sending, scheduling, and downloading Reports/Dashboards
Exploring the library of Dashboards and Reports
Booking journeys
Multi Service Journeys (Appointments)
How to use iframes
How to deeplink into booking journeys
Direct Links
*New* Journey builder
*New* Customer Journeys
Customer Journeys
Appointment automation
Queuing
Overview of the Concierge page
Setting up a virtual queue
Overview of JRNI Virtual Queuing
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Events setup and config
Event journeys
Events Staff Experience
Events Bulk Import
*New* Event landing page builder
Branding
Business info
How to translate your content
Account Settings & Administration
Understanding user roles and permissions
How to reset or update your JRNI password
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Add BookingBug updates to Chatter
Set up a booking journey in Salesforce
Manage user permissions and profiles
Use Studio inside Salesforce
Standard and Custom object mapping
Link JRNI staff to Salesforce users
Map customers, appointments and events
Set up the data sync
Integrating with Yext for JRNI Appointments
Release notes
V8.10 - V8.11 (March 2025)
V8.8 - V.8.9 (February 2025)
V8.6 - V8.7 (January 2025)
V8.30 -V8.40 (November 2024)
V8.50 (December 2024)
V8.20 (October 2024)
V8.00-V8.10 (September 2024)
V7.55-V7.57 (August 2024)
V7.54 - V7.55 (July 2024)
V7.52-V7.53 (June 2024)
V7.49-V.51(May 2024)
V.7.47-V.7.48 (April 2024)
V.7.46 - V7.47 (March 2024)
V.7.45 (February 2024)
V7.42 - V.7.44 (January 2024)
V7.41.0 (Dec 14 2023)
V7.40.0 (December 11 2023)
V7.39.0 (December 1 2023)
V7.38.0 (November 20 2023)
V7.37.0 (Nov 7 2023)
V7.36.0 (Oct 30 2023)
V7.35.0 (Oct 18 2023)
V7.34.0 (Oct 13 2023)
V7.33.0 (Sep 28 2023)
V7.32.0 (Sep 28 2023)
V7.31.0 (Sep 20 2023)
V7.30.0 (Sep 20 2023)
V7.29.0 (Sep 7 2023)
V7.28.0 (Aug 29 2023)
V7.27.0 (Aug 29 2023)
V7.26.0 (Aug 20 2023)
V7.25.0 (Aug 9 2023)
V7.24.0 (Aug 9 2023)
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.1.0 (March 6 2023)
V7.2.0 (March 8 2023)
V7.0.0 (February 9 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
Table of Contents
- All Categories
- Using JRNI
- Appointments
- Calendar overview
Calendar overview
The calendar is the central hub for appointments, staff schedules, and seeing your business’ day-to-day operations.
The calendar is accessible through the left hand menu under Home, at each Child level location. Through the calendar you can access information on bookings, staff schedules, resources, and a daily, weekly, or monthly agenda.
Staff, resources, and agenda tabs
Depending on your JRNI configuration, you will find three tabs on the calendar:
- Staff: displays bookings and availability by staff member.
- Resources (if configured): displays bookings and availability by resource.
- Agenda: displays a chronological list view of all upcoming bookings.

Changing the Calendar View
The Staff, Resource, and Agenda tabs show scheduled bookings, and the way they’re displayed depends on whether you are looking at the day, week, or month view. The default is the day view, but you can change the calendar view on the right hand side from day to week or month depending on your personal preference.
Day View
The day view is the best way to view calendars by staff member or by resource (depending on which tab you’re in). The Agenda tab shows a list of appointments for the day by timeslot.
Weekly / Monthly View
For weekly/monthly calendar views in the Staff and Resource tabs, all appointments are combined into a single calendar (showing either the week or the month, depending on which you’ve selected), as shown below. From the Agenda tab, you will see a list of appointments in chronological order.

From any of these displays you can select bookings, view booking details, edit, and cancel appointments. Refer to the Rescheduling and canceling bookings article for more information.
Changing the Date
If you want to view a particular date, you can use the calendar icon or arrows above the main calendar view as shown below. Changing the date is identical on all three tabs: Staff, Resources, and Agenda.
Calendar features
Creating and viewing bookings
From the calendar you can create new bookings and view current ones.
Current bookings can be seen within the calendar or agenda tab list; simply select a booking and the details of that booking will appear. You can create a new booking using the New booking button in the top right hand corner. For more information on creating new bookings refer to the Creating appointment bookings article.
Calendar Preferences
Within the calendar you have the option to change a few settings. The settings button is located on the right hand side of the page as shown below.

There are two settings that you can change:
- Calendar orientation: This relates to the layout of the calendar. Within the Staff and Resources tabs, staff/resources will appear on the left hand side with the time across the top. This setting allows you to switch this so that staff/resources appear across the top with time slots down the left hand side. This setting is only available on the Staff and Resources tabs.
- Timezone: This option allows you to change the timezone using a dropdown menu.
Understanding cell colors
When viewing the calendar in day/week view under the Staff/Resources tab, you will notice that some time periods appear as white cells and some appear as gray.

Availability
The gray and white cell colors help you to view the availability of staff and resources on a certain day. A staff’s scheduled availability will be represented using gray cells as seen below, whereas the white space represents time outside of working hours.
Bookings
Bookings appear in the calendar as different colors depending on the service type. A booking can be selected and will show a snapshot of the booking including: date, duration, customer, and resource. From here you can view or cancel the booking. If using remote appointments, you will also see the option to join the video meeting.
For more information on bookings in the calendar, refer to the Rescheduling and canceling bookings article or Locating bookings and customers article.
Blocked Time
Blocked time refers to time that has been made unavailable due to absence or vacation days for example. Time that has been blocked out will appear on the calendar in a white box as shown below.

For more information on how to block out time, refer to the Blocking out time on the calendar article.
Related Articles
- Blocking out time on the calendar
- Creating appointment bookings
- Rescheduling and canceling bookings
- Locating bookings and customers
Still have questions?
If you have any further questions about the calendar, please contact JRNI Customer Support, who will be happy to help.