Table of Contents
Categories
Updated
by Rebekah Richards
Categories can be shown in the customer journey to make it easier for customers to find the service they are looking for. They are configured in Studio on the categories page. Once enabled, the categories set up in Studio will appear in the customer journey. You can also add descriptions and images to accompany your category name.
If you do not have the Your Business > Categories option available in JRNI Studio and would like to, please contact JRNI Customer Support.
Creating a new category
- Login to Studio and to a child location.
- Navigate to Your Business > Categories.
- Select Create new category in the top right of the page.
- Fill out the creation fields:
- Name: Give your category a relevant name.
- Description: Provide an explanation for the category that you are making.
- Image: Here you can add an image which can help to visualise the services offered.
- Category type: There are two types of categories that you can create, these are:
- Parent category: this category type is used if you want to contain other categories.
- Service category: this category type will contain services and not other categories.
How to edit/delete a category
- Login to Studio, to a parent or child location.
- Navigate to Your Business > Categories.
- Find the category you wish to edit/delete and select either the Edit or Delete button on the right hand side.
- If you select Edit you will be presented with the creation fields where you can amend any of the details.
- Select Save & Close.
- Your changes will be automatically applied.
- If you select Delete, you will be shown the below popover asking you to confirm your decision.
- Once you confirm your decision by selecting Delete, the category will be removed from the category list.
Still have questions?
If you have any questions about category changes within Studio or the front-end journey, please contact JRNI Customer Support, who will be happy to help.
