Using JRNI
Appointments
Creating and managing bookings via Call Center
Personal Booking Links
Locating bookings and customers
Resolving conflicting shift patterns
Locations overview
Creating pre and post appointment questions
Changing the staff member or resource on an upcoming booking
Adding attendees to existing and upcoming bookings
Rescheduling and canceling bookings
Blocking out time on the calendar
Creating appointment bookings
Calendar overview
Parent and Child level overview
Using Check In for appointments
Staff
Editing and removing staff members
Configuring availability by method
Creating staff members
Creating and managing staff availability
Creating availability for multi-location staff
Services
Creating and editing Services
Private services
Categories
Configuring the reservation workflow
Creating service schedules
Resources
Analytics
Creating your own Reports
Analytics overview
Google Analytics - New Customer Journeys
Using the lead time dashboard
Using the Appointment Dashboard
Using the HQ Dashboard
Setting up KPI targets and alerts
Drilling down into your data
Using Table Calculations
Filtering Dashboard and Report data
Creating and modifying a Dashboard
Sending, scheduling, and downloading Reports/Dashboards
Exploring the library of Dashboards and Reports
Using the Conversion Dashboard
Using the Event Dashboard
Using the Basic Dashboard
Using the Capacity Dashboard
Booking journeys
Multi Service Journeys (Appointments)
How to use iframes
How to deeplink into booking journeys
Direct Links
*New* Journey builder
*New* Customer Journeys
Customer Journeys
Appointment automation
Queuing
Overview of the Concierge page
Setting up a virtual queue
Overview of JRNI Virtual Queuing
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Events setup and config
Event journeys
Events Staff Experience
Events Bulk Import
*New* Event landing page builder
Branding
Business info
How to translate your content
Account Settings & Administration
Understanding user roles and permissions
How to reset or update your JRNI password
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Add BookingBug updates to Chatter
Set up a booking journey in Salesforce
Manage user permissions and profiles
Use Studio inside Salesforce
Standard and Custom object mapping
Link JRNI staff to Salesforce users
Map customers, appointments and events
Set up the data sync
Integrating with Yext for JRNI Appointments
Release notes
V8.8 - V.8.9 (February 2025)
V8.6 - V8.7 (January 2025)
V8.30 -V8.40 (November 2024)
V8.50 (December 2024)
V8.20 (October 2024)
V8.00-V8.10 (September 2024)
V7.55-V7.57 (August 2024)
V7.54 - V7.55 (July 2024)
V7.52-V7.53 (June 2024)
V7.49-V.51(May 2024)
V.7.47-V.7.48 (April 2024)
V.7.46 - V7.47 (March 2024)
V.7.45 (February 2024)
V7.42 - V.7.44 (January 2024)
V7.41.0 (Dec 14 2023)
V7.40.0 (December 11 2023)
V7.39.0 (December 1 2023)
V7.38.0 (November 20 2023)
V7.37.0 (Nov 7 2023)
V7.36.0 (Oct 30 2023)
V7.35.0 (Oct 18 2023)
V7.34.0 (Oct 13 2023)
V7.33.0 (Sep 28 2023)
V7.32.0 (Sep 28 2023)
V7.31.0 (Sep 20 2023)
V7.30.0 (Sep 20 2023)
V7.29.0 (Sep 7 2023)
V7.28.0 (Aug 29 2023)
V7.27.0 (Aug 29 2023)
V7.26.0 (Aug 20 2023)
V7.25.0 (Aug 9 2023)
V7.24.0 (Aug 9 2023)
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.1.0 (March 6 2023)
V7.2.0 (March 8 2023)
V7.0.0 (February 9 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
- All Categories
- Using JRNI
- Business info
- Closed days
Closed days
Updated
by JRNI
Closed days

The Closed Days section allows you to set specific dates when your business is unavailable for appointments. These can include public holidays, company-wide events, or emergency closures. Closed days directly affect availability, meaning customers will not be able to book appointments on the selected dates.
Role access: Owner, Admin, or Manager role.
Creating Closed Days

To add a closed day:
- Click the "+ Add" button.
- Enter a title for the closure (e.g., "Bank Holiday," "Company Event").
- Add a description for the closure
- Select the start date and end date for the closure.
- (Optional) Check the "Block entire day" box if the closure applies for the full day.
- If unchecked, specify the start time, end date and end time for partial-day or multi-day closure.
- Set the time mode: When scheduling a closure across multiple time zones, you can use absolute or relative time settings
- Absolute Time: The time remains fixed regardless of the viewer’s time zone.
- Example: A meeting set for 3:00 PM UTC will always be at 3:00 PM UTC, whether someone views it in New York (10:00 AM EST) or Tokyo (12:00 AM JST the next day).
- Relative Time: The time adjusts based on the user’s local time zone.
- Example: A company-wide meeting set for 3:00 PM local time means that employees in New York will see it as 3:00 PM EST, while employees in Tokyo will see it as 3:00 PM JST, even though they are 14 hours apart.
- Absolute Time: The time remains fixed regardless of the viewer’s time zone.
- Select the unaffected locations from the hierarchical location list. Please note that selected locations will be excluded, meaning those branches will remain open and unaffected by the closed day
- You can apply the closure to all locations, a region, or specific branches within a region. Selecting a parent branch will automatically select all its child branches.
- Use the search bar to quickly filter out a specific location.
- Click "Create" to save the closed day.
Hierarchy & Permissions
Your ability to create closed days depends on your branch's position in the business hierarchy:
- Grandparent Branch: Can create closed days for all parent and child branches under it.
- Parent Branch: Can create closed days for itself and all child branches under it.
- Child Branch: Can only create closed days for itself.
A Parent branch cannot modify or delete a closed day created by Grandparent branch. Similarly, a Child branch cannot modify or delete a closed day created by Parent branch. However the table that lists all the closures shows where a closure was created/managed so that a location lower in the hierarchy can reach out to the managers of this location to demand an exclusion or change.
Managing Closed Days
- You can edit or delete a closed day using the actions on the right.
- Closures in the past can not be edited, but can still be deleted to clear out the table
- Closed days automatically affect availability, so appointments cannot be scheduled on these dates.