Using JRNI
Appointments
Calendar overview
Creating appointment bookings
Locating bookings and customers
Blocking out time on the calendar
Rescheduling and canceling bookings
Adding attendees to existing and upcoming bookings
Changing the staff member or resource on an upcoming booking
Creating pre and post appointment questions
Using Check In for appointments
Creating and managing bookings via Call Center
Parent and Child level overview
Locations overview
Personal Booking Links
Resolving conflicting shift patterns
Staff
Creating staff members
Editing and removing staff members
Creating availability for multi-location staff
Creating and managing staff availability
Configuring availability by method
Services
Creating and editing Services
Configuring the reservation workflow
Categories
Creating service schedules
Resources
Analytics
Analytics overview
Using the Basic Dashboard
Using the HQ Dashboard
Using the Appointment Dashboard
Using the Event Dashboard
Using the Conversion Dashboard
Using the Capacity Dashboard
Exploring the library of Dashboards and Reports
Sending, scheduling, and downloading Reports/Dashboards
Creating and modifying a Dashboard
Creating your own Reports
Setting up KPI targets and alerts
Filtering Dashboard and Report data
Using Table Calculations
Drilling down into your data
Google Analytics - New Customer Journeys
Using the lead time dashboard
Booking journeys
Appointment automation
Virtual Queuing
Overview of JRNI Virtual Queuing
Setting up a virtual queue
Overview of the Concierge page
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Branding
How to translate your content
Account Settings & Administration
How to reset or update your JRNI password
Understanding user roles and permissions
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Set up the data sync
Map customers, appointments and events
Link JRNI staff to Salesforce users
Standard and Custom object mapping
Use Studio inside Salesforce
Manage user permissions and profiles
Set up a booking journey in Salesforce
Add BookingBug updates to Chatter
Integrating with Yext for JRNI Appointments
Release notes
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
V7.2.0 (March 8 2023)
V7.1.0 (March 6 2023)
V7.0.0 (February 9 2023)
- All Categories
- Using JRNI
- Analytics
- Google Analytics - New Customer Journeys
Google Analytics - New Customer Journeys
Updated
by Lorena
Our new Customer Journeys allow the tracking of data into your Google Analytics 4 account. This guide explains what data will be collected and how you can set up the link to your GA4.
How to set up
To begin sending data from your Customer Journeys to your Google Analytics account:
- Copy your GA4 code from your company's Google Analytics account.
- Insert the code into the journey builder for the journey of each parent company you want to link under Studio → Customize → Journey Builder → Edit the draft you want to publish or make a copy of the current live version → Settings
What can be tracked?
You can track all pages of the new Customer Journeys, including:
- Service selection page
- Location selection page
- Date & Time selection page
- Personal details page
- Confirmation page
We also track:
- User engagement
- Scroll
- Page view
- Page events
- First visit
- Session start
- The selected service
- The selected location
- The selected appointment slots
- The cancellation of an appointment
- Confirm (equals the booking of an appointment)
- Purchase (means a customer clicked on a slot but did not book an appointment eventually)
Cross Domain Tracking
You can extend the tracking capabilities of Google Analytics by adding cross-domain tracking. With cross-domain tracking, you can connect activity on one site with another. For example, if a customer clicks on a "Book an appointment" link on your own website that directs them to JRNI's customer journeys, this cross-site action is tracked with cross-domain tracking.
For more information on cross-domain tracking, please refer to Google’s documentation.
Conversion Tracking
You can also extend the tracking capabilities of Google Analytics by adding conversion tracking. Conversion tracking captures how your customers engage with your organization’s ads.
For more information on conversion tracking, please refer to Google’s documentation
Google Tag Manager
You can also leverage Google Tag Manager to add tags that customize the online booking process experience within JRNI.
For more information on Google Tag Manager, please refer to Google's documentation.