Using JRNI
Appointments
Creating and managing bookings via Call Center
Personal Booking Links
Locating bookings and customers
Resolving conflicting shift patterns
Locations overview
Creating pre and post appointment questions
Changing the staff member or resource on an upcoming booking
Adding attendees to existing and upcoming bookings
Rescheduling and canceling bookings
Blocking out time on the calendar
Creating appointment bookings
Calendar overview
Parent and Child level overview
Using Check In for appointments
Staff
Editing and removing staff members
Configuring availability by method
Creating staff members
Creating and managing staff availability
Creating availability for multi-location staff
Services
Creating and editing Services
Private services
Categories
Configuring the reservation workflow
Creating service schedules
Resources
Analytics
Google Analytics - New Customer Journeys
Using the lead time dashboard
Using the Appointment Dashboard
Using the HQ Dashboard
Setting up KPI targets and alerts
Drilling down into your data
Using Table Calculations
Filtering Dashboard and Report data
Creating your own Reports
Creating and modifying a Dashboard
Sending, scheduling, and downloading Reports/Dashboards
Exploring the library of Dashboards and Reports
Using the Conversion Dashboard
Analytics overview
Using the Event Dashboard
Using the Basic Dashboard
Using the Capacity Dashboard
Booking journeys
How to deeplink into booking journeys
How to use iframes
Direct Links
*New* Journey builder
*New* Customer Journeys
Customer Journeys
Appointment automation
Queuing
Overview of the Concierge page
Setting up a virtual queue
Overview of JRNI Virtual Queuing
Setting up and managing a display board
Managing live queues via the Concierge page
How customers can join a live queue
Events
Events setup and config
Event journeys
Events Staff Experience
Events Bulk Import
*New* Event landing page builder
Branding
How to translate your content
Account Settings & Administration
Understanding user roles and permissions
How to reset or update your JRNI password
Creating and managing user access
Connectors & API
Calendar
Video
CRM
Salesforce
Guide to Salesforce Integration with JRNI
Add BookingBug updates to Chatter
Set up a booking journey in Salesforce
Manage user permissions and profiles
Use Studio inside Salesforce
Standard and Custom object mapping
Link JRNI staff to Salesforce users
Map customers, appointments and events
Set up the data sync
Integrating with Yext for JRNI Appointments
Release notes
V8.20 (October 2024)
V8.00-V8.10 (September 2024)
V7.55-V7.57 (August 2024)
V7.54 - V7.55 (July 2024)
V7.52-V7.53 (June 2024)
V7.49-V.51(May 2024)
V.7.47-V.7.48 (April 2024)
V.7.46 - V7.47 (March 2024)
V.7.45 (February 2024)
V7.42 - V.7.44 (January 2024)
V7.41.0 (Dec 14 2023)
V7.40.0 (December 11 2023)
V7.39.0 (December 1 2023)
V7.38.0 (November 20 2023)
V7.37.0 (Nov 7 2023)
V7.36.0 (Oct 30 2023)
V7.35.0 (Oct 18 2023)
V7.34.0 (Oct 13 2023)
V7.33.0 (Sep 28 2023)
V7.32.0 (Sep 28 2023)
V7.31.0 (Sep 20 2023)
V7.30.0 (Sep 20 2023)
V7.29.0 (Sep 7 2023)
V7.28.0 (Aug 29 2023)
V7.27.0 (Aug 29 2023)
V7.26.0 (Aug 20 2023)
V7.25.0 (Aug 9 2023)
V7.24.0 (Aug 9 2023)
V7.23.0 (July 31 2023)
V7.22.0 (July 24 2023)
V7.21.0 (July 18 2023)
V7.20.0 (July 5 2023)
V7.19.0 (June 29 2023)
V7.18.0 (June 26 2023)
V7.17.0 (June 14 2023)
V7.1.0 (March 6 2023)
V7.2.0 (March 8 2023)
V7.0.0 (February 9 2023)
V7.16.0 (June 8 2023)
V7.15.0 (June 1 2023)
V7.14.0 (June 7 2022)
V7.11.0 (April 24 2023)
V7.10.0 (April 20 2023)
V7.9.0 (April 12 2023)
V7.8.0 (April 5 2023)
V7.7.0 (March 30 2023)
V7.6.0 (March 29 2023)
V7.5.1 (March 20 2023)
V7.5.0 (March 16 2023)
V7.4.0 (March 11 2023)
V7.3.0 (March 9 2023)
- All Categories
- Using JRNI
- Events
- Event journeys
Event journeys
Updated by Lorena
Event Registration Journeys
Customer Experience
The JRNI platform offers a customer-facing application that enables your customers to explore and register for upcoming events seamlessly. With its modern design, responsive & user-friendly interface, adherence to accessibility standards, and improved performance, the event journey provides a simple and intuitive experience for registering for upcoming events.
Setup
The events list and journey are configured through the configurator managed by the JRNI team. You will be requested to provide the banner images and branding theme URL. Learn how to set a branding theme here.
Events List page
The Events List page is your customer’s starting point for exploring upcoming events. Customers can browse, filter and select an event based on their preferences. Each parent company in Studio, will have its own customizable events list page. The event list page for each parent company will feature all events hosted by its associated child companies/ locations.
Banner
You'll find a prominent banner at the top of the page featuring an image, title, and caption. This visual element enhances the page's aesthetics and provides additional context to enhance your customer’s event browsing experience.
The banner image can be set up within the configurator. Each parent company can be assigned a distinct banner image. Banner images can also be customized for desktop, tablet & mobile. Kindly reach out to the JRNI team to submit the necessary banner images.
Desktop resolution: 1440 x 320 px
Tablet resolution: 768 x 320 px
Mobile resolution: 430 x 320 px
Max recommended size: 500KB
Events list
The events list page showcases upcoming events from all child companies that belong to the parent company. Please be aware that any past or disabled events will not be shown. Customers can click the ‘Register now’ button to proceed to the event journey/registration page.
Event journey
The new event journey enables your customers to register for an event effortlessly. Currently, our event journeys only allow registering for free events, but we are working on supporting paid events as well.
Booking Journey
Registration consists of 2 steps:
- Ticket selection: Choose the desired number of tickets. Please note, if the maximum number of allowed tickets per booking (as specified in the event creation form) is 1, this step will be automatically hidden.
- Enter details: Provide personal details, fill out event booking questions, give consent and confirm.
The summary panel on the right shows the information about the registration.
Confirmation page
The confirmation page provides comprehensive details of registration, including the booking reference ID, event location, date, time, number of tickets, and personal information. Customers can conveniently add the event to their calendar or make adjustments such as rescheduling or canceling the registration.