Table of Contents
How to translate your content
Updated
by Tara
With JRNI, both the staff and customer experiences can be served in the respective local language. By using our Translations feature, you have the ability to translate any added content into multiple languages, and see the progress of each one.
Languages and content available for translation
The languages available for translation are dependent on your JRNI plan. Please contact your JRNI Customer Success Manager to discuss adding any new languages.
You can add manual translations for any content that is user-generated, or in other words, any visible text (in Studio or on the customer journey) that can be added/edited by your JRNI users.
Adding translations
To start adding/updating translations, ensure you have Owner/Translator access, and then follow the steps below:
- Log into your JRNI account at the Parent level (HQ/Head Office level).
- Select Customize from the left-hand menu, followed by Translations.
- Select the Manage Languages button.
- Using the Add new language dropdown, search and select a language you wish to add translations for. You can select multiple to add them to the list of languages for translation.
- Select the Edit button next to a language to begin adding/editing translations.
- Use the Jump to dropdown menu to select an area of the platform you wish to add translations for.
- You can now add your translations into the fields next to each translation label. Any text you add will automatically save as you click outside the field (indicated by a green tick). However, you will need to publish your updates in order for them to be publicly available.
Publishing / unpublishing translations
In order for your translated content to be visible within Studio / the customer booking journey, you will need to publish the language. Once you publish, any future translation updates made to that language will be published automatically.
- Select the Manage Languages button, from the Translations page.
- Select the Publish button next to the language, to make all added translations visible.
Your customers will be able to see any translations that apply to the booking journey when their browser locale matches a published language.
JRNI Studio users will be able to see any translations when they update their language preference and it matches a published language. This can be done using the language picker in the top right of their JRNI account.
To unpublish a language (including any available translations), follow the steps above and select the Unpublish button instead.
Translation progress
As translations are updated for a managed language, the progress ring will indicate what percentage of translations have been added, against all the translation labels available. This is a great way to understand the completeness of translations for a language, any changes, and how soon you might be able to publish.
Translations marked for review
It’s possible that your company may need to make changes to the original text in your JRNI account. Perhaps the custom text related to a service, or a booking question, is updated for example. Translation review notifications (per screenshot below) are in place to help you keep track of changes to your original source text, and pinpoint where updates to translations might be needed.
When a change is made to a custom text label in your JRNI account (e.g. the name of a service) translations for that label are marked for review, and indicated by a red notification on the respective content area.
Choose who can add/update translations
To help keep your translation process consistent, translations can only be added/updated by JRNI users with Owner and Translator roles. An Owner can assign any user the Translator role, by updating the role type in the Manage Users area of their account (by clicking their username).
Still have questions?
If you have any questions about translating content, or accessing the Translations feature in your account, please contact JRNI Customer Support, who will be happy to help.
