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How to translate your content

Note: This feature is currently in BETA. You will also need Owner/Translator access to use this.

With JRNI, both the staff and customer experiences can be served in the respective local language. By using our Translations feature, you have the ability to translate any added content into multiple languages, and see the progress of each one.

JRNI Translations feature

Languages and content available for translation

The languages available for translation are dependent on your JRNI plan. Please contact your JRNI Customer Success Manager to discuss adding any new languages.

You can add manual translations for any content that is user-generated, or in other words, any visible text (in Studio or on the customer journey) that can be added/edited by your JRNI users.

Adding translations

To start adding/updating translations, ensure you have Owner/Translator access, and then follow the steps below:

  1. Log into your JRNI account at the Parent level (HQ/Head Office level).
  2. Select Customize from the left-hand menu, followed by Translations.
  3. Select the Manage Languages button.
  4. Using the Add new language dropdown, search and select a language you wish to add translations for. You can select multiple to add them to the list of languages for translation.
  5. Select the Edit button next to a language to begin adding/editing translations.
  6. Use the Jump to dropdown menu to select an area of the platform you wish to add translations for.
  7. You can now add your translations into the fields next to each translation label. Any text you add will automatically save as you click outside the field (indicated by a green tick). However, you will need to publish your updates in order for them to be publicly available.
Jump to specific content for translation

Publishing / unpublishing translations

In order for your translated content to be visible within Studio / the customer booking journey, you will need to publish the language. Once you publish, any future translation updates made to that language will be published automatically.

  1. Select the Manage Languages button, from the Translations page.
  2. Select the Publish button next to the language, to make all added translations visible.
Publishing a language translation in JRNI Studio

Your customers will be able to see any translations that apply to the booking journey when their browser locale matches a published language.

JRNI Studio users will be able to see any translations when they update their language preference and it matches a published language. This can be done using the language picker in the top right of their JRNI account.

JRNI Studio language picker

To unpublish a language (including any available translations), follow the steps above and select the Unpublish button instead.

Translation progress

As translations are updated for a managed language, the progress ring will indicate what percentage of translations have been added, against all the translation labels available. This is a great way to understand the completeness of translations for a language, any changes, and how soon you might be able to publish.

JRNI Studio translation progress visualization

Translations marked for review

It’s possible that your company may need to make changes to the original text in your JRNI account. Perhaps the custom text related to a service, or a booking question, is updated for example. Translation review notifications (per screenshot below) are in place to help you keep track of changes to your original source text, and pinpoint where updates to translations might be needed.

When a change is made to a custom text label in your JRNI account (e.g. the name of a service) translations for that label are marked for review, and indicated by a red notification on the respective content area.

Tip: if the item that is marked for review is not immediately obvious, click the “require review” notification and it will filter the item for review (per the screenshot below). 
Translations marked for review in JRNI Studio

Choose who can add/update translations

To help keep your translation process consistent, translations can only be added/updated by JRNI users with Owner and Translator roles. An Owner can assign any user the Translator role, by updating the role type in the Manage Users area of their account (by clicking their username).

Assigning the Translator role to a user in JRNI Studio

Still have questions?

If you have any questions about translating content, or accessing the Translations feature in your account, please contact JRNI Customer Support, who will be happy to help.

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