Appointments
Calendar overview
The calendar is the central hub for appointments, staff schedules, and seeing your business’ day-to-day operations.
Creating appointment bookings
Users can manually create bookings through one of two methods, using the ‘New Booking’ button or through the calendar.
Locating bookings and customers
Learn how to quickly and easily locate existing bookings and customers within your JRNI account.
Blocking out time on the calendar
With JRNI you can block out the time of individual members of staff on the calendar. This will make this slot unavailable for bookings for the selected member or staff.
Rescheduling and canceling bookings
Changes to a booking? No problem! Learn to quickly and easily change a booking date, time, staff member, or cancel the booking altogether.
Adding attendees to existing and upcoming bookings
With JRNI Appointments, you can add additional attendees when creating a booking or when a booking has already been created.
Changing the staff member or resource on an upcoming booking
You may need to amend the serving staff member or resource for an upcoming booking. This article will take you through the steps you will need to follow to make these changes.
Creating pre and post appointment questions
This guide walks through the process of creating questions to ask customers or staff before or after an appointment has taken place.
Using Check In for appointments
Welcoming customers into store or branch? Use JRNI Check In to manage and track arrivals, no shows, and completed appointments.
Creating and managing bookings via Call Center
A dedicated area where Call Center users can create and manage both bookings and customers.
Parent and Child level overview
Learn about JRNI's Parent-Child level structure and how your Staff, Resources, Services, and Users can be best managed at each level.
Locations overview
Locations in JRNI allow you to manage your business at different levels. You can control an individual branch or view and make changes to all of your branches at one time (with parent level access).
Resolving conflicting shift patterns
This article covers the key conflicts that can arise when creating and managing appointments and how you might resolve them.
