(December - January 2026)

Customer Journeys

🔒Google reCAPTCHA v3 Enterprise

• Added support for Google reCAPTCHA v3, providing stronger, bot protection during the booking process
• Runs silently in the background without requiring customers to solve visual challenges
• Offers more sophisticated fraud prevention compared to standard reCAPTCHA

🌏Alibaba Cloud Captcha Support

• New Aliyun (Alibaba Cloud) captcha widget for customers in regions where Google reCAPTCHA is unavailable, such as China
• Supports custom branding with configurable logo, language detection, and graceful error handling
• reCAPTCHA can be conditionally hidden for specific locales via configuration

⏱️Smart Link Expiry

• SMS and email links now automatically expire based on the appointment date
• Prevents customers from using outdated booking links after their appointment has passed, reducing confusion and support queries

🛡️Booking Rate Limiting

• Protect against abuse with configurable rate limits on booking checkout submissions
• Customers receive a clear error notification when rate-limited, rather than a blank or confusing page
• Limits can be set based on customer attributes such as name, email, or phone number

📎Increased Attachment File Size Limit

• Users can now upload attachments up to 20MB on the details page, giving them greater flexibility to include any documents needed ahead of their appointment

🚫 Security Centre

• Enhanced protection against automated spam bookings with configurable security measures

⏱️Smart Duration Selector

• The duration selector is now automatically hidden when only one duration option is available and the service is not queue-enabled, simplifying the booking flow

Queue Management

📊Real-Time Dashboard

• New real-time dashboard for Queue Management System, giving branch staff instant visibility into queue status
• Monitor queue activity as it happens with configurable automatic polling

📅Schedule-Based Queue Availability

• The availability page now checks the queue schedule based on timezone and day, so customers only see queue options when the queue is actually open
• Automatic queue open/close removes the need for manual schedule management

⚡Streamlined Queue-Only Mode

• In queue-only journeys, the "Join Queue" step is now automatically skipped, reducing unnecessary clicks for customers
• Clear "queue disabled" messaging now shown when selecting a service or location with no active queue

🔄Auto-Redirect to Queue Tracker

• After joining a queue, customers are automatically redirected from the confirmation page to the live position tracker

🚪Leave Queue Button Improvements

• The "Leave Queue" button is now disabled while a customer is actively being served, preventing accidental queue exits during service

Studio

👤Owner Self-Service Account Management

• Owner roles can now manage administrator accounts directly without contacting support, giving them greater control over their team
• Resend password reset emails to team members
• Unlock locked accounts and mark accounts as confirmed

📦Bulk Importer Enhancements

• The event bulk importer now includes reference columns for Company, Resource, and Event Group
• New columns are available across Download CSV Template, Download Report, and Export Events CSV, making it easier to cross-reference and manage events in bulk

👥Multiple Attendee Updates

• Resolved a rendering issue when marking multiple event attendees as "Arrived" in quick succession
• Previously, each real-time update triggered a full component refresh, causing a visual glitch that could block further actions

Member Portal

📝Member Registration on Login

• New members can now register directly from the Member Portal login page, removing the need for a separate registration flow

📋Booking Status in Booking List

• The booking list in the Member Portal now displays the current status of each booking, giving customers visibility into whether their appointment is confirmed, pending, or completed

🌐Custom Translation Support

• Custom translations added via the configurator now correctly apply to React components in the account module, enabling full localisation of the Member Portal

Accessibility

♿ARIA Labels & Colour Contrast Improvements

• Added ARIA labels to the details and availability pages for improved screen reader support
• Fixed colour contrast thresholds to meet accessibility standards, making the journey usable for customers with visual impairments
• Time slot labels now include descriptive ARIA text for screen reader accessibility

🏷️Page Title Translations

• Page titles across the booking journey now support translations, providing a fully localised experience for international customers
• reCAPTCHA now renders in the language selected by the customer in the journey

Security & Compliance

🧹API V4 Removal

• Deprecated API V4 has been removed from the platform
• All integrations should now use API V5. Contact support if you need migration assistance

Bug Fixes

Studio Calendar & Scheduling

• Calendar Date Selection: Resolved an issue where selecting dates on the calendar date-picker was not working correctly. The "Today" button now correctly enables and disables based on whether the current date is selected
• Timezone Handling: Replaced native date handling with timezone-aware date management, resolving discrepancies when the system timezone differs from the company timezone. Fixed the date picker in week view and false conflict popups
• Recurring Block Labels: Corrected weekday labels displaying incorrectly in the recurring block time weekly dropdown. Also fixed end time changing unexpectedly when modifying the start date on an existing block
• Timeslot Duration: Calendar event cards now correctly display booking duration when pre-time and post-time are added to a service, particularly for users with restricted view access

Studio, Data & Exports

• Event Export Encoding: Applying filters while exporting events now correctly preserves the encoding format, ensuring CSV files display special characters properly
• Builder Translations: Corrected translation strings for file size labels in the builder, now available across all supported languages ADMIN ONLY

Customer Journey

• Book Appointment Button: Fixed an issue where the "Book Appointment" button was unresponsive when staff was disabled, caused by incorrect URL parameter handling in production
• URL Parameter Encoding: Resolved encoded URL parameters not being decoded correctly, ensuring special characters in query strings are handled properly
• Reschedule with Resources: Resource information is now correctly included in the payload when rescheduling a booking, preventing loss of resource assignment
• Checkout Error Handling: Fixed a blank page appearing when the checkout API returned an unexpected error code. Customers now see a clear error message for all failure scenarios
• Captcha Error Clearing: Captcha error messages are now properly cleared after resolution, preventing stale error states

Platform

• Recurring Events: Fixed date range calculation issue for recurring event series
• Search Indexing: Resolved Elasticsearch index mapping issue that could affect search results
• Zero Duration Services: Added validation to prevent services being created with zero duration
• Session Tokens: Fixed handling of expired authentication tokens in certain edge cases
• SSO Login: Ensured login is properly confirmed when authenticating via Single Sign-On
• Queuing Services: Fixed service assignment for queuing services when multiple services are configured