Creating and managing bookings via Call Center

Personal Booking Links

Locating bookings and customers

Resolving conflicting shift patterns

Locations overview

Creating pre and post appointment questions

Changing the staff member or resource on an upcoming booking

Adding attendees to existing and upcoming bookings

Rescheduling and canceling bookings

Blocking out time on the calendar

Creating appointment bookings

Calendar overview

Parent and Child level overview

Using Check In for appointments

Editing and removing staff members

Configuring availability by method

Creating staff members

Creating and managing staff availability

Creating availability for multi-location staff

Creating and editing Services

Service image requirments

Private services

Categories

Configuring the reservation workflow

Creating service schedules

Creating resources

Creating and managing resource availability

Editing and removing Resources

Analytics overview

Creating your own Reports

Google Analytics - New Customer Journeys

Setting up KPI targets and alerts

Drilling down into your data

Using Table Calculations

Filtering Dashboard and Report data

Creating and modifying a Dashboard

Sending, scheduling, and downloading Reports/Dashboards

Exploring the library of Dashboards and Reports

Customer Journey's (Journey Builder)

Journey builder

Link Builder

Multi Service Journeys (Appointments)

How to use iframes

How to deeplink into booking journeys

Direct Links

Customer Journeys

Appointment automation

Real-time Dashboard

Overview of the Concierge page

Setting up a virtual queue

Overview of JRNI Virtual Queuing

Setting up and managing a display board

Managing live queues via the Concierge page

How customers can join a live queue

Events setup and config

Event journeys

Events Staff Experience

Events Bulk Import

*New* Event landing page builder

Branding themes

Business Details

Closed days