Creating and managing bookings via Call Center

Personal Booking Links

Locating bookings and customers

Resolving conflicting shift patterns

Locations overview

Creating pre and post appointment questions

Changing the staff member or resource on an upcoming booking

Adding attendees to existing and upcoming bookings

Rescheduling and canceling bookings

Blocking out time on the calendar

Creating appointment bookings

Calendar overview

Parent and Child level overview

Using Check In for appointments

Editing and removing staff members

Configuring availability by method

Creating staff members

Creating and managing staff availability

Creating availability for multi-location staff

Categories

Creating and editing Services

Configuring the reservation workflow

Creating service schedules

Creating resources

Creating and managing resource availability

Editing and removing Resources

Google Analytics - New Customer Journeys

Using the lead time dashboard

Using the Appointment Dashboard

Using the HQ Dashboard

Setting up KPI targets and alerts

Drilling down into your data

Using Table Calculations

Filtering Dashboard and Report data

Creating your own Reports

Creating and modifying a Dashboard

Sending, scheduling, and downloading Reports/Dashboards

Exploring the library of Dashboards and Reports

Using the Conversion Dashboard

Analytics overview

Using the Event Dashboard

Using the Basic Dashboard

Using the Capacity Dashboard

*New* Journey builder

*New* Customer Journeys

Customer Journeys

Appointment automation

Overview of the Concierge page

Setting up a virtual queue

How customers can join a live queue

Overview of JRNI Virtual Queuing

Managing live queues via the Concierge page

Setting up and managing a display board

Event journeys

Events Staff Experience

Events Bulk Import

Events setup and config

*New* Event landing page builder